FAQs
RETURNS POLICY
We hope you love your purchases, but if for any reason you do need to return something to us, contact customer service to send your item back within 7 days of receiving the product. No exchanges at this time! Please include your order number on the outside of the package!
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed.
Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process.
Original shipping charges are nonrefundable.
WHAT DO YOU DO WITH RETURNED ITEMS
All returned items are properly disposed upon arrival back at our facility.
WHERE DO YOU SHIP FROM?
Los Angeles, California
SHIPPING POLICY
All shipping rates will vary depending on a few different factors, some of which include:
Domestic shipments
Total weight of package
Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 2-4 business day after you order.
*NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!
Due to a reduced warehouse operating capacity per state rules, please allow up to 12 business days from date of purchase to receive a status update.
DOMESTIC:
First Class: 7-10 Business Days
INTERNATIONAL not available at this time, but we will keep you posted when we will be expanding to international shipping.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, our whole line is cruelty-free! Makeup is for humans, not animals.
WHEN WILL MY FAVORITE JBC PRODUCT BE BACK IN STOCK?
Joyce always announces her current re-stocks via social media. Please subscribe to our email list for all announcements.
I COULDN'T FIND THE ANSWER I'M LOOKING FOR HERE, WHAT DO I DO NOW?
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, JBC order number (if applicable), and question through our contact form. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through joycebonellicosmetiques.com, any orders placed through our retailers need to be handled by their respective customer service teams.
